Contact Us
Getting help with problem gambling
If gambling is causing distress, the contact form is not the right place to turn. Help organisations staffed by trained counsellors offer free, confidential support around the clock. They can discuss self-exclusion options, set deposit limits or simply listen without judgment. Reaching out to a dedicated service is faster and more appropriate than waiting on a site enquiry.
Self-exclusion tools on this site let you block access for a chosen period, and support services can guide you through the process. No one should feel ashamed asking for help; the services exist precisely for this purpose and are used by thousands of Australians each year.
Language of correspondence
The team reads and replies in English. Queries written in other languages may take longer to process or may not receive a full response. If English is not your first language, consider asking a friend to help draft the message, or keep the enquiry simple and direct. The team will answer in English regardless of the language used in the original message.
Protecting your personal information
Never send financial details, passwords or document scans through this form. The form is not a secure channel for sensitive material, and the team has no legitimate reason to request such information via this route. Genuine verification requests always happen through the casino's own secure systems, never through an enquiry form.
If you receive a request for banking credentials, a password or a copy of your identification through any form on this site, stop and contact the operator through its official support channels instead. Legitimate staff will never ask for your password, and any request for a document scan should be treated with caution. When in doubt, close the conversation and verify the request independently.
What to send instead
Use the form for account questions, game enquiries, feedback about the site or requests for clarification on terms and conditions. Keep the message factual and include your username if you have one, but leave out anything that could be used to access your account or impersonate you. The team will respond as soon as they can, and a well-written, focused message will always get a clearer answer than a long one. Allow a reasonable time for a reply before sending a follow-up.